Ticket

New: The ticket has been created and is awaiting assignment or initial processing.
Open: The ticket has been assigned to a team or individual and is actively being worked on.
In Progress: The ticket is currently being worked on and is in the process of being resolved.
On Hold: The ticket is temporarily put on hold, usually due to a dependency or awaiting further information or action from the customer.
Pending Customer: The ticket is awaiting a response or action from the customer before it can be resolved.
Escalated: The ticket has been escalated to a higher level of support or management due to its complexity or importance.
Resolved: The ticket has been successfully resolved and addressed.
Closed: The ticket has been closed, indicating that it is no longer active or requires further attention.
Reopened: The ticket, which was previously closed, has been reopened due to unresolved issues or additional concerns.
Cancelled: The ticket has been canceled, usually because it is no longer relevant or necessary.